Warranty
Limited Warranty Scope
We offer a one-year warranty from the date of purchase against manufacturing defects in materials or workmanship only. That covers any functional damage (under normal use) to the trolley, wheel, handle, zipper, or anything else that impairs your use of the luggage. If anything breaks, we will help to fix or replace it for you. Please note the warranty does not protect you against cosmetic damage or damage originating from misuse.
Please note that the following are not covered by this warranty:
- Where the warranty card is incomplete or not returned
- Fair wear and tear
- Scuffed paintwork or leather damage caused by:
- Airlines/Carriers
- Baggage handlers, TSA or similar
- Damage caused by abuse or misuse
- Damage caused or resulting from repairs or modifications carried out by someone other than a Uniwalker-appointed repairer
- Damage to locks caused by forcing or incorrect keys
- Damaged luggage frame by misuse
- Force Majeure (Act of God)
- Water damage (including storage in damp conditions)
Our warranty only applies to products that were purchased directly from us.
The warranty is only valid within the specified period and is subject to the conditions specified. This does not affect your statutory consumer rights. The maximum liability of Uniwalker under this warranty is limited to the purchase price actually paid by the customer. Uniwalker will not accept any third party or contingent liability.
AIRLINE DAMAGE
If the luggage is damaged in transit in the airport, the airline is required to handle the damage claim. Airline damage usually needs to be reported to the airline within a set
timeframe, so we recommend contacting the airline as soon as possible. Contact us for enquiries or assistance about your claim, we'll be happy to help.
If you come across with any problems when using our luggage. Please feel free to contact us at carson@uniwalkercases.com with your order detail information.
Send us some photos or a video to describe your problem, then we'll get back to you within 24 hours.